Refund & cancellation policy

Scope

This policy covers professional engagement fees for CloudScalr audit and review work. This site does not sell products, software licences, or physical goods.

Eligibility

Refund requests must relate to a signed engagement letter and payments actually received. Website estimate requests carry no charge and need no refund.

Timeframe

Cancel in writing to hello@cloudscalr.digital at least five business days before the agreed fieldwork start date for a full deposit refund, less any documented third-party costs already incurred with your approval.

Full and partial refunds

If CloudScalr cancels for reasons other than client non-cooperation, you receive a full refund of amounts paid for undelivered work. If you cancel after fieldwork has begun, we refund the unused portion of the fee after deducting time already spent at the rates in the engagement letter, with a minimum retention of 40% of the engagement fee once sampling has started.

Non-refundable items

Completed walkthrough sessions, delivered memoranda, and approved bilingual translation packages are non-refundable once delivered. Retainer fees for quarters already reviewed are non-refundable.

Deposits

A 40% deposit typically secures the start date. Deposits become partially non-refundable once document intake is confirmed complete and sampling design is underway.

Rescheduling

You may reschedule once without fee if you give at least five business days’ notice. Later reschedules may incur a scheduling fee of NT$5,000 or forfeiture of calendar hold, as stated in your letter.

No-shows and delayed documents

If kick-off or walkthrough meetings are missed without notice, that session is treated as delivered. If required documents are not provided within ten business days of the request list, we may pause or close the engagement and invoice for work completed.

Work already started

Hours logged against sample design, fieldwork, and drafting are billable. You receive a status summary with the final invoice.

Refund process and timing

Email a refund request with your engagement reference. We confirm eligibility within five business days and process approved refunds within fourteen business days to the original payment method where possible.

Contact

Refund questions: hello@cloudscalr.digital, +886422854844, KuangChenRd.,Ta-LiCity,..TaichungTaiwan(China).